Help Desk Information
Phone: 800-443-5789
Email: cmsupport@rccl.com

What is the Celebrity 5 Star Academy?

Who can register for Celebrity 5 Star Academy?

How does the Celebrity 5 Star Academy work?

How do I Create an Account and Register?

What is my username?

I forgot my password, what do I do?

What if I forgot my password and I no longer have access to the email account on file?

How do I update my user information?

What is your Privacy Policy?

What are your Terms of Use?

Why can't I access my course's Exam?

What score do I need on an Exam to pass?

I didn't get 80% on my Exam. Now what?

How do I get my certificate for each completed level?

What are the computer requirements to access the Celebrity 5 Star Academy courses?

How do I refresh a page/clear my cache?

Why is my progress not tracking correctly?

Why do I experience times when the information comes in slowly?

I have used the courses at work and at home. At work, everything looks great but at home the graphics look strange. Why is there a difference?

I got a message saying there was a JavaScript error. What does that mean?

I use America Online (AOL). Why does the module stall and not allow me to continue forward or visit previously viewed pages?

I use America Online (AOL). Why do some of the graphic images look blurred or distorted?

Why haven't I gotten any emails? How can I white list your email so I will receive them?

• HOME
• CREATE AN ACCOUNT
• PROGRAM OVERVIEW
• ABOUT US
• HELP